- If you need support for any eMailStor services or products, please send an email to our Support Ticket system at This email address is being protected from spambots. You need JavaScript enabled to view it. and our team will assist you there
- General support queries are typically attended to within 24 hrs (business)
- A support response where the request is not eMailStor-related may take up to 48 hrs - we remind clients that their control panel access allows them to configure and check status of their hosting package
- Support is NOT provided over any other system including Whatsapp, Messenger, SMS or other
- Our business hours for general support are Mon - Fri, 9:00am to 5.00pm
- After hours support will only be provided for issues of a critical nature and as a result of an issue on our systems
- Support is provided for eMailStor services and products only
- AnyDesk will be used for remote support purposes